![]() To perform this step, remove the key and put it into a different USB port. This situation most commonly occurs when the key provided for use with the Itasca software gets plugged in before the software is installed, causing Windows to automatically assign an incorrect driver to that port/key pair. Often, a key problem can come from a conflict or corruption in the settings that match up the key, the key driver, and the specific USB port in use (all three components are in play to make any USB device work). ![]() Standard Licenseġ) Cycle the key through the other USB ports. ![]() For complete information about troubleshooting the Thales USB key, please download Thales End User Troubleshooting Guide and visit their website. The steps below, which move from least to most severe, are actions the end-user can take prior to contacting Itasca for technical support in the event that there is a key-related problem at program startup. There are a range of problems that may arise related to the user's key (also sometimes referred to as the USB key, hardware lock, hardlock, or dongle) that secures Itasca software.
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